This January I went to London and tried to see Paddington; without much luck.  I did however see Mr Charles Darwin, if you click on the picture below you will see me at Mr Darwin's feet, listening to everything he is saying.

My Darwin told me many many things about the survival of the fittest; but what this has to do with CRM I don't know.  Mum told me that only the fittest businesses are going to survive the next few years.  So here are Bendict's top few points on how to get your business into shape:

• Install and use a CRM system
• Get a honey eating mascot (me)